Contact us

How to contact us.. 

xmas opening times

Merry xmas and Happy new year everyone.
on the dates below our office will be closed, if you order anything from us over those dates you may get an email saying your orders been shipped as our warehouse staff are going to work some hours over xmas and the new year to get orders ready for collection on the 29th and 30th and 4th of January as we expect it to be very busy, so if you do get an email like this please bare in mind that your order although says shipped will not track until your parcel is collected by royal mail of parcel force on the 28th and 29th. after the 29th our next collection date is the 4th of January, from the 4th we will be open as normal (Mon to Sat 10am till 5pm) covid may have an impact on our staffing levels but we will 100% will be remaining open and shipping out orders.

the only problem to report at the moment is the delays for international orders to ireland and Mainland EU as you may have seen on T.V some of the ports are blocked up at the moment but hopefully, this will be sorted soon. All our UK orders are unaffected by this problem so don't worry.

we expect to be very very busy when we reopen so please be patient and we will deal with everyone's enquiries as fast as possible but this may take some time so expect some delays in replies from us until we get back on top of things.

Stay Safe Everyone!

Opening times

12/24/20 - Closed - xmas eve
12/25/20 - Closed - xmas day
12/26/20 - Closed - boxing day 
12/27/20 - Closed - Sunday 
12/28/20- Closed - Bank Holiday Monday
12/29/20 - Open - 10:00 AM – 5:00 PM 
12/30/20 - Open 10:00 AM – 5:00 PM
12/31/20 - Closed - New Years EVE
1/1/21 - Closed - New Year day 
1/2/21 - Closed - Saturday
1/3/21 - Closed - Sunday

from the 4th open Monday to Saturday as normal.

By post or in person  

unit 1
keepers cottage
buckles lane
south ockendon
RM15 6RS

By phone on 
01708 85 32 32 (when calling regarding an order please have your order number ready) 

by email

Please allow up to 24-48 hours for a reply, we do get a high amount of emails daily!

For trade and wholesale enquiries only you can contact us by email us at this address jonathancrick at