Help zoneDo you have a question about a product on our website? Or perhaps you have a query regarding your order? No problem, we're here to help! Please use the Contact Us form at the bottom of this page! All of our customer service is provided by e-mail. You will receive a reply to your message within 1 business day.
NB during busy periods it is better to email and we will get back to you ASAP
OUR POSTAL ADDRESS:
We aim to ship all orders either the same day or next business day after we have received your payment.
WHERE IS MY ORDER?
This is the most common question that we are asked - it is understandable that you want to get shooting as quickly as possible! All of our items are shipped with one of the following methods:
- Standard Saver Delivery
This is via Royal Mail 2nd class and is generally 3- 5 days, please however allow 10 days before contacting us.
- Royal Mail 1st class
This is generally a 1 - 3 business day service, however this is by no means guaranteed. 1st class post can be subject to delays which are completely out of our control. Please allow at least 1 full week after despatch before contacting us asking where your parcel is.
Free shipping on orders over £50 UK mainland
Free shipping on orders over £100 Northern Ireland
Free shipping on orders over £200 if you want delivery to Channel Islands
Free shipping is a 5 working day service (if you order Monday you get it the next Monday)
Royal Mail From (depending on weight) 3 working days £2.50p
Yodel (tracked) 3 working days £4.95p
Express Shipping 1-2 day delivery £5.95p
Northen ireland £15.00p
Highlands and islands £7.95p
International customers please note: We are unable to ship any BB guns to international destinations due to problems with customs in the past. We can ONLY ship airsoft accessories (excluding gas canisters and CO2 capsules). Please do not place orders for BB guns, as the order will not be shipped and you will be refunded.
Do you have a problem with your purchase? Not a problem, we are more than happy to sort it out for you! Please contact us BEFORE sending any item back to us. Returned items need to be sent back to us with an accompanying returns form which you obtain by e-mailing us at firstname.lastname@example.org
PLEASE NOTE: If you have not contacted our customer services team either by e-mail or the Contact Us form below and not received authorization then your return will not be processed and will be sent back to you at your own cost. We do not process unauthorized returned items under any circumstances, with no exceptions.
CONTACT US: Please include as much detail as possible in your message to us. If you message is regarding an order, please also include your order number. This will allow us to help you as quickly as possible! We look forward to receiving your message!